Customer Care Center
Our dedicated support team is ready to assist you with your transactions, account issues, or general inquiries.
Live Status (EAT)
Send an Email
cho2wahe2@gmail.com
Deposits are processed automatically within a few minutes after your mobile money confirmation. If flagged for security review, it may take up to 30 minutes.
Withdrawals undergo a secure pre-flight check to verify names and account balances. Once our system approves it, funds hit your mobile wallet instantly.
Peer-to-peer (P2P) transfers are disabled for security reasons. You can only make internal transfers between your linked Deriv CR and MT5 accounts.
Yes! We use the official Deriv OAuth2.0 system. We never store your Deriv password, and all transactions are authorized using secure tokens.